Frequently Asked Questions

The correct product depends on the vehicle, installed head unit, software version, navigation map type, region, and required function.

Do not select a navigation product based only on the BMW model or production year. The same model may have been equipped with different navigation systems.

For navigation products, check the complete map version displayed in iDrive. If you are uncertain, contact us before ordering and include the last 7 characters of the VIN and a clear photo of the navigation version screen.

For most CarSoft orders, the last 7 characters of the VIN are sufficient.

Depending on the product or service, we may also request:

• the current navigation map version;
• the installed head unit;
• the required navigation region;
• a clear photo of the iDrive screen;
• a description of the required function;
• FA and SVT files for an NCD order;
• additional diagnostic information.

Retrofitted, repaired, or modified systems may require additional compatibility verification.

Yes. If you are uncertain about the correct product, contact us before placing the order.

We will review the information provided and help identify the appropriate solution. Compatibility verification is particularly important for navigation maps, FSC products, NCD packages, retrofitted head units, repair packages, and vehicle-specific functions.

No, unless the individual product description explicitly states otherwise.

A digital product price does not automatically include:

• installation of navigation map files;
• preparation of a USB storage device;
• FSC import or activation;
• NCD file import;
• FA modification or correction;
• vehicle coding or programming;
• remote connection;
• diagnostic work;
• work performed by a technical specialist.

When professional assistance is required, the compatibility, scope of work, price, and connection time are agreed separately.

NCD 2.0 and NCD 3.0 are terms used for newer generations of secure coding on supported BMW and MINI vehicles.

On control units protected by Secure Coding, conventional locally generated coding data may not be accepted. Compatible digitally signed NCD coding files may be required for the vehicle’s specific configuration.

NCD 3.0 is associated with newer and more restrictive secure coding implementations. The required type depends on the vehicle, installed control units, software level, and intended configuration.

Compatibility is checked individually before the order is processed.

For an NCD order, the customer provides the vehicle’s current FA and SVT files read from the vehicle using compatible BMW coding software.

FA represents the vehicle order and its configured equipment options. SVT contains information about the installed control units and software configuration.

Based on the FA and SVT files submitted by the customer, CarSoft supplies a package of compatible signed NCD files for the requested configuration.

The standard NCD file order includes only the generation and electronic delivery of the signed NCD package.

Unless expressly stated otherwise, a standard NCD file order does not include:

• reading FA or SVT from the vehicle;
• editing or correcting the FA;
• selecting retrofit option codes;
• preparing a modified vehicle order;
• loading NCD files into the vehicle;
• coding the control units;
• remote connection or diagnostic work;
• work performed by a technical specialist.

The supplied files may be applied independently using compatible software and equipment or by a qualified BMW service specialist.

The signed NCD package is generated based on the FA and SVT files supplied by the customer. These files should represent the intended and technically compatible vehicle configuration.

If a retrofit or requested function requires modification, correction, or preparation of the FA, this work is not included in the standard NCD file order.

CarSoft can review the task and offer a separately priced turnkey service. Depending on the agreed scope, this may include:

• review of the current vehicle configuration;
• FA correction or preparation;
• selection of the required option codes;
• generation of signed NCD files;
• remote connection;
• application of the files to the vehicle;
• final configuration checks.

Availability, price, and connection time are agreed individually before the work begins.

Yes.

The standard NCD service is intended for customers or service centers that can read FA and SVT files and apply the supplied signed NCD package independently.

Remote connection and coding are optional separate services and are not required when the customer or selected service center can complete the procedure independently.

Remote coding and activation work is arranged individually.

Before the session, we review the vehicle, requested functions, compatibility, and available customer equipment. If the task can be performed remotely, we agree on:

• the exact work to be performed;
• the price;
• the connection date and time;
• the required preparation.

During the session, the vehicle is connected to a compatible Windows laptop. Our specialist connects remotely to that laptop and performs only the work agreed in advance.

For most supported tasks, the customer needs:

• a Windows laptop;
• a stable internet connection;
• an ENET adapter;
• physical access to the vehicle;
• stable vehicle power where required.

ENET is sufficient for many BMW coding, activation, and NCD-related tasks.

Certain vehicles, older generations, complex programming operations, or diagnostic procedures may require different equipment. We confirm the exact requirements before scheduling the session.

No.

Availability depends on:

• vehicle model and production date;
• installed hardware;
• head unit and control modules;
• software level;
• regional configuration;
• current vehicle configuration.

Coding can configure functions supported by the installed hardware and software. It cannot replace physical components that are not installed in the vehicle.

No.

The FSC or NCD digital product and the technical work are separate.

Purchasing a code, certificate, repair package, activation file, or signed NCD package does not automatically include remote import, coding, activation, diagnostics, FA correction, or connection time.

Remote work must be requested, reviewed, priced, and scheduled separately.

Many configuration changes can be returned to their previous values, but this depends on the vehicle, software, and exact work performed.

A later dealership or workshop software update may overwrite some custom coding. In that case, the affected settings may need to be applied again.

Most digital orders are processed within one business day.

Many orders are completed within 1–2 hours. However, products requiring manual compatibility checks, individual generation, or specialist review may require the full business day.

Orders can be placed at any time. CarSoft does not operate a strictly fixed public schedule; we review and process orders at the first available opportunity.

Digital products are delivered electronically to the email address provided with the order.

Depending on the product, delivery may contain:

• an FSC code;
• an activation file or certificate;
• a repair package;
• a signed NCD file package;
• navigation map download information;
• a BMW vehicle report;
• instructions;
• another digital package described on the product page.

Check the email address carefully before ordering. If the message is not visible, also check the Spam, Junk, and Promotions folders.

CarSoft accepts payment through PayPal and USDT, subject to availability for the selected order, customer location, technical availability, and applicable law.

PayPal payment details may be displayed during checkout or provided by CarSoft for the specific order.

Instructions for a USDT payment, including the supported blockchain network, receiving address, amount, and payment reference where applicable, are displayed during checkout or provided by CarSoft for the specific order.

Payment availability does not constitute a financial, investment, exchange, custody, or cryptocurrency advisory service.

Before sending USDT, carefully verify:

• the exact supported blockchain network;
• the complete receiving wallet address;
• the exact amount requested;
• any payment reference or order number requested by CarSoft;
• that fees charged by the wallet or exchange do not reduce the amount received below the order total.

Do not send USDT through a different blockchain network, to an old address, or to an address copied from an unrelated order.

Blockchain transfers may be irreversible. CarSoft cannot guarantee recovery of funds sent to an incorrect address, using an unsupported asset, or through an unsupported network.

An order paid with USDT is treated as paid after the required amount is received at the specified address and the transaction has obtained the required blockchain confirmations.

Cancellation and refund eligibility depends on the order status, product type, whether processing or digital delivery has started, whether the product was generated specifically for a vehicle, and the mandatory consumer laws that apply to the transaction.

Contact us as soon as possible if you need to correct or cancel an order. Where a refund is legally due or approved under the CarSoft Refund Policy, the processing method may depend on the original payment method and the technical and legal circumstances of the transaction.

Nothing in this FAQ excludes or restricts consumer rights that cannot lawfully be excluded or restricted.

Please review the Refund Policy and Terms and Conditions before ordering.

If the VIN appears incomplete, invalid, or does not correctly identify the vehicle, we will request additional information before processing the order.

Customers should check the last 7 characters carefully. Once a vehicle-specific product has been generated for the VIN supplied with the order, it cannot normally be transferred to another vehicle.

Any cancellation or refund request remains subject to the order status, the CarSoft Refund Policy, and applicable mandatory law.

Contact us as soon as possible.

If processing has not started, we will try to correct the order where reasonably possible. Once a personalized digital product has been generated, prepared, supplied, or downloaded, changing it may not be technically possible.

Product compatibility should therefore be confirmed before ordering. Any statutory rights available under applicable law remain unaffected.

Contact us and include:

• the order number;
• the last 7 characters of the VIN;
• the exact product purchased;
• the current navigation or software information;
• a detailed description of the issue;
• clear photos or screenshots of the error.

We will verify the supplied product and the available compatibility information.

Product-related review does not automatically include installation, coding, FSC or NCD import, FA correction, remote connection, diagnostics, or work by a technical specialist.

If technical intervention is required, it may be discussed and priced separately.

Yes.

CarSoft works with:

• independent BMW specialists;
• retrofit professionals;
• coding specialists;
• automotive workshops;
• vehicle dealers;
• businesses placing regular navigation, FSC, NCD, activation, or vehicle report orders.

For regular orders, cooperation proposals, or individual B2B terms, please use the Contact page .