1. Introduction
These Terms and Conditions apply to the use of carsoft.store and to purchases of digital products and services supplied by CarSoft.
By placing an order, you confirm that you have reviewed the relevant product description, supplied accurate information, and accepted these Terms and Conditions.
2. Products and Services
CarSoft supplies digital products and individually agreed technical services for supported BMW and MINI vehicles. These may include:
- navigation map files;
- FSC codes, certificates, activation files, and repair packages;
- signed NCD 2.0 and NCD 3.0 file packages;
- vehicle equipment and service reports;
- digital instructions and related materials;
- separately agreed remote technical services.
The exact contents of an order are determined by the individual product description and the options selected by the customer.
3. Compatibility and Customer Information
Vehicle-specific products are prepared using information supplied by the customer. For most orders, the last 7 characters of the VIN are sufficient.
Depending on the product, CarSoft may also request navigation version information, head unit details, photographs, FA and SVT files, or other technical information.
The customer is responsible for checking that all submitted information is accurate and relates to the intended vehicle.
If submitted information appears incomplete or incorrect, CarSoft may request clarification before continuing order processing.
Customers who are uncertain about compatibility should contact CarSoft before placing an order.
4. Order Processing and Delivery
Most digital orders are processed within one business day. Many orders are completed within 1–2 hours, although manual compatibility checks, individual generation, or specialist review may require the full business day.
Orders may be placed at any time and are reviewed at the first available opportunity.
Digital products are delivered electronically to the email address supplied with the order. Customers should also check Spam, Junk, and Promotions folders.
Order processing begins when CarSoft starts an order-specific activity, including compatibility verification, product generation, file signing, report retrieval, download preparation, or specialist review.
5. Digital Products and Technical Work
Digital products and technical work are separate unless the product description expressly states otherwise.
A digital product does not automatically include:
- installation or USB preparation;
- FSC import or activation;
- NCD file import;
- FA correction or modification;
- vehicle coding or programming;
- remote connection;
- diagnostic work;
- work performed by a technical specialist.
Digital products are normally supplied for independent use or installation by a qualified service center.
Remote assistance, FA preparation, coding, activation, file import, and turnkey technical work may be requested separately. The scope, price, required equipment, and connection time are agreed before such work begins.
6. Navigation Maps and FSC Products
Navigation map files and FSC products are separate products unless the individual product description expressly includes both.
Purchasing an FSC code, certificate, repair package, or activation file does not automatically include map files, installation, import, coding, or activation work.
A one-time FSC is intended for one supported navigation map release. A lifetime FSC may normally be used for later releases of the same compatible map family and region on the same vehicle.
A lifetime FSC does not provide compatibility with another vehicle, map family, head unit, or region.
7. NCD 2.0 and NCD 3.0 Products
For a standard NCD order, the customer supplies current FA and SVT files read from the vehicle using compatible software.
CarSoft prepares and delivers a package of signed NCD files based on the submitted FA and SVT information and the requested configuration.
A standard NCD order includes the generation and electronic delivery of the signed NCD package only.
Unless ordered separately, it does not include reading FA or SVT, correcting or modifying FA, selecting retrofit options, importing files, coding control units, remote connection, or diagnostic work.
If the vehicle configuration requires FA correction or additional technical assistance, CarSoft may offer a separately priced turnkey service.
8. Remote Technical Services
Remote coding, activation, and technical work are supplied only by prior agreement.
Depending on the agreed task, the customer may need:
- a Windows laptop;
- a stable internet connection;
- an ENET or another compatible diagnostic adapter;
- physical access to the vehicle;
- a stable vehicle power supply where required.
CarSoft performs only the work agreed before the session.
The availability of a function depends on the vehicle, installed hardware, control units, software level, and current configuration. Coding cannot replace hardware that is not installed.
9. Vehicle Reports
Vehicle reports may contain available information relating to the vehicle specification, production date, factory equipment, recorded service history, mileage entries, and technical campaigns.
The amount of available information varies by vehicle, age, market, and existing records.
Unless expressly stated otherwise, a CarSoft vehicle report is not a complete accident, insurance, ownership, theft, legal title, or mileage verification report.
A report does not replace a professional physical inspection of the vehicle.
10. Payments
Available payment methods may include PayPal and USDT.
Payment instructions may be displayed during checkout or provided directly by CarSoft for the specific order.
Before sending USDT, the customer must verify the supported blockchain network, receiving address, amount, and any required payment reference.
Blockchain transactions may be irreversible. CarSoft cannot guarantee recovery of funds sent to an incorrect address, through an unsupported network, or using an unsupported asset.
A USDT order is considered paid after the required amount is received at the specified address with the required blockchain confirmations.
11. Cancellations and Refunds
A cancellation request may be accepted before order processing begins.
Once processing has started, the order generally cannot be cancelled or refunded because work may already have been performed and the digital product may have been generated, signed, retrieved, prepared, or personalized for the customer.
Refund requests are handled according to the Refund Policy.
Nothing in these Terms excludes or restricts rights that cannot lawfully be excluded or restricted under applicable mandatory law.
12. Customer Responsibilities
The customer agrees to:
- provide accurate vehicle and contact information;
- review compatibility before placing an order;
- follow the supplied instructions;
- use suitable equipment and a stable power supply;
- maintain appropriate backups where relevant;
- use products and services only for lawful purposes.
CarSoft is not responsible for problems caused by incorrect customer information, incompatible equipment, improper installation, unauthorized modification, interruption of power or internet, unsupported software, or failure to follow instructions.
13. Intellectual Property
The website design, original text, graphics, instructions, and other original CarSoft materials may not be copied, redistributed, resold, or commercially reproduced without permission.
Third-party names, trademarks, software, and materials remain the property of their respective owners.
14. Limitation of Liability
To the extent permitted by applicable law, CarSoft is not responsible for indirect, incidental, or consequential loss resulting from the use or inability to use a digital product or technical service.
CarSoft does not guarantee that every requested function is supported by every vehicle or that later vehicle software updates will preserve custom coding.
Nothing in these Terms limits liability or customer rights where such limitation is not permitted by applicable law.
15. Changes to These Terms
CarSoft may update these Terms to reflect changes in products, services, website functionality, payment methods, or legal requirements.
The version published at the time of the order applies to that order, unless applicable law requires otherwise.
16. Applicable Law and Disputes
These Terms are interpreted in accordance with the law applicable to the relevant transaction.
Mandatory consumer protection rights applicable to the customer remain unaffected.
Customers should first contact CarSoft so that the matter can be reviewed and, where reasonably possible, resolved directly.
Unresolved disputes may be submitted to a competent court, authority, or dispute resolution body in accordance with applicable law.
17. Independent Service Notice
CarSoft is an independent digital service provider and is not affiliated with, endorsed by, or acting on behalf of BMW AG.
BMW, MINI, and related names, logos, model designations, and trademarks belong to their respective owners.