Privacy Policy

This Privacy Policy explains how CarSoft collects, uses, stores, and protects personal information when you visit carsoft.store, create an account, place an order, or contact us.

1. Who We Are

The website carsoft.store is operated by:

For privacy-related questions or requests, contact us.

In this Privacy Policy, “CarSoft,” “we,” “us,” and “our” refer to the operator of carsoft.store.

2. Information We Collect

Depending on how you use the website, we may collect the following information.

Information You Provide

When you place an order, create an account, or contact us, you may provide:

  • Your name
  • Email address
  • Billing information
  • Country or region
  • Order details
  • Account login information
  • Order number
  • The last characters of a vehicle identification number, when required to check compatibility
  • Information included in messages sent through the contact form
  • Other information that you voluntarily provide when requesting assistance

Please do not submit sensitive personal information that is not necessary for your request.

Order and Transaction Information

When you purchase a product or service, we collect information necessary to process, deliver, support, and maintain records of the transaction.

Payment information is processed by the selected payment provider. CarSoft does not normally receive or store your complete payment card details.

Technical Information

When you access the website, the server and website software may automatically process technical information, including:

  • IP address
  • Browser type and version
  • Device type
  • Operating system
  • Date and time of access
  • Pages requested
  • Referring website
  • Security and diagnostic information
  • Cookie and session identifiers

This information is used to operate, protect, troubleshoot, and improve the website.

3. How We Use Personal Information

We may use personal information to:

  • Process and fulfill orders
  • Deliver digital products and services
  • Verify product, vehicle, navigation system, or FSC compatibility
  • Provide customer and technical support
  • Respond to contact form submissions
  • Maintain customer accounts
  • Send transactional and service-related emails
  • Detect fraud, spam, misuse, and security threats
  • Maintain accounting, tax, and business records
  • Enforce our terms and protect our legal rights
  • Comply with applicable legal obligations
  • Improve the reliability and usability of the website

We do not use contact form submissions to send marketing messages unless you have separately agreed to receive them.

4. Legal Bases for Processing

Where applicable data protection law requires a legal basis, we process personal information on one or more of the following grounds:

  • Performance of a contract or steps taken before entering into a contract
  • Compliance with legal and accounting obligations
  • Our legitimate interests in operating, supporting, securing, and improving the website and our services
  • Your consent, where consent is specifically requested
  • Establishment, exercise, or defense of legal claims

5. Contact Form Submissions

When you submit the contact form, we process the information you enter so that we can review and respond to your request.

Contact form submissions may be stored in the website database and delivered to our support email address. Technical information such as the submission time and IP address may also be recorded for security, troubleshooting, and spam-prevention purposes.

Please provide only the information reasonably necessary for us to handle your request.

6. Spam and Bot Protection

We may use Cloudflare Turnstile to protect forms against automated submissions, abuse, and spam.

Turnstile may process technical information about the visitor, browser, and device to determine whether a request appears legitimate. This processing is performed for website security and abuse prevention.

7. Payments

Payments may be processed by third-party payment providers such as PayPal.

The payment provider processes payment details under its own privacy policy and security procedures. We receive only the information required to confirm and manage the transaction, such as payment status, transaction identifier, payer details, and order-related information.

We do not normally store complete bank card numbers or card security codes.

8. Cookies

The website uses cookies and similar technologies necessary to:

  • Maintain shopping cart contents
  • Process checkout
  • Keep users signed in
  • Maintain secure sessions
  • Remember account and interface preferences
  • Protect the website against abuse
  • Ensure that forms and store functions operate correctly

These essential cookies are required for the website and online store to function.

If non-essential analytics, advertising, or marketing cookies are introduced in the future, this Privacy Policy and the website’s cookie controls will be updated where required.

9. Sharing of Information

We may share personal information only when reasonably necessary with service providers that help us operate the website and provide our services, including:

  • Website and email hosting providers
  • Payment processors
  • WordPress and WooCommerce service providers
  • Anti-spam and security providers
  • Technical support and infrastructure providers
  • Professional advisers, where necessary
  • Government authorities or courts, where legally required

Service providers receive only the information reasonably necessary to perform their functions and are expected to protect it appropriately.

We do not sell personal information.

10. International Data Transfers

Some service providers may process information in countries other than the country in which you live.

Where required, we take reasonable steps to ensure that international transfers are protected by appropriate contractual, legal, or organizational safeguards.

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

In general:

  • Contact form submissions are retained for up to 24 months unless a longer period is necessary to handle an ongoing request or dispute.
  • Customer account information is retained while the account remains active and for a reasonable period afterward.
  • Order, transaction, tax, and accounting information may be retained for the period required by applicable law.
  • Security and server logs are normally retained for a limited period unless they are needed to investigate abuse, fraud, or a security incident.
  • Information may be retained longer where necessary to establish, exercise, or defend legal claims.

When information is no longer required, it may be deleted, anonymized, or securely archived.

12. Data Security

We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

These measures may include encrypted HTTPS connections, access controls, authenticated email delivery, software updates, spam protection, backups, and security monitoring.

No method of electronic transmission or storage is completely secure. Therefore, absolute security cannot be guaranteed.

13. Your Rights

Depending on your location and applicable law, you may have the right to:

  • Request access to your personal information
  • Request correction of inaccurate information
  • Request deletion of eligible information
  • Request restriction of processing
  • Object to certain processing
  • Request a portable copy of information you provided
  • Withdraw consent where processing is based on consent
  • Submit a complaint to an appropriate data protection authority

Some information may need to be retained where required for accounting, taxation, fraud prevention, dispute resolution, or other legal obligations.

14. Children’s Privacy

The website and services are not intended for children who are not legally able to enter into a purchase agreement in their jurisdiction.

We do not knowingly collect personal information from children without appropriate authorization. If you believe that a child has provided personal information improperly, contact us so that we can review the matter.

15. Third-Party Links

The website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of third-party websites.

You should review the privacy policy of any third-party service before providing personal information.

16. Changes to This Privacy Policy

We may update this Privacy Policy when our services, website functionality, service providers, or legal obligations change.

The updated version will be published on this page with a revised “Last updated” date.